Shipping Policy

Shipping Policy

We know you’re excited to receive your Zodica order, and we’ll do our best to get it on its way as quickly as possible.

Where We Ship

We currently ship within the United States, including eligible U.S. territories and military addresses.

We do not offer international shipping at this time.

All orders ship from Zodica Perfumery in Madison, Wisconsin.

Order Processing

Orders are processed during our regular business hours:

Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time

Please allow up to three business days for your order to be prepared and shipped. Most orders ship by the following business day.

Orders are not processed or shipped on weekends or holidays when our studio is closed. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Processing time is separate from carrier transit time.

Shipping Transit Time

Once an order has been processed and shipped, standard delivery within the contiguous U.S. typically takes 3 to 7 business days.

Delivery times are estimates and are not guaranteed. Weather, holidays, carrier delays, service interruptions, and other circumstances outside our control may affect delivery.

Delivery to non-contiguous U.S. including Alaska, Hawaii, U.S. territories, and military addresses typically takes 5 to 8 business days.

Shipping Rates

Contiguous United States

Standard shipping is complimentary on orders of $75 or more after discounts and before taxes.

For orders under $75, shipping is calculated at checkout based on the delivery address and available USPS or UPS service.

Non-Contiguous U.S. including Alaska, Hawaii, U.S. Territories, and Military Addresses

Standard shipping is a flat rate of $15 to eligible non-contiguous U.S. destinations, including:

  • Alaska

  • Hawaii

  • Puerto Rico

  • U.S. Virgin Islands

  • Guam

  • American Samoa

  • Northern Mariana Islands

  • APO, FPO, and DPO military addresses

Expedited Shipping

Expedited shipping options are available for addresses within the contiguous United States. Available services and rates will be displayed at checkout.

Selecting expedited shipping shortens the carrier’s estimated transit time. It does not automatically shorten our order-processing time.

For an order needed by a specific date, please call us at 608-424-2222 before placing your order so we can confirm whether we can accommodate your timeline. We’ll always do our best to help, but delivery by a specific date cannot be guaranteed unless confirmed directly by our team.

Shipping Carriers

Orders are shipped through USPS or UPS. The carrier used may vary depending on the destination, package, and shipping service selected.

Once your order ships, you’ll receive an email with tracking information. Please allow time for the carrier to scan the package and update its tracking status.

Shipping Addresses

Orders are shipped to the address submitted at checkout. Please carefully review your shipping information before completing your order.

If you notice an error, contact us as soon as possible. We’ll gladly try to update the address, but changes cannot be guaranteed once an order has entered processing or shipped.

Zodica Perfumery is not responsible for orders delayed, returned, mis-delivered, or lost because an incorrect or incomplete address was submitted at checkout. Additional shipping charges may apply if an order must be resent.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We’ll do our best to help, but changes and cancellations cannot be guaranteed once an order has entered processing or shipped.

Delayed or Lost Packages

Once a package has been accepted by USPS or UPS, delivery is managed by the carrier.

If tracking has not updated or your package appears to be delayed or lost in transit, please contact us. We’ll help review the tracking information and determine which carrier options may be available.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around the delivery location

  • Check with members of your household

  • Ask neighbors or building management

  • Contact your local USPS or UPS office

  • Allow one additional business day, as packages are occasionally scanned before final delivery

Zodica Perfumery cannot guarantee a refund or replacement for packages confirmed as delivered to the address submitted with the order.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, refusal, failed delivery attempt, or failure to retrieve the package, we’ll contact you once it has been received.

Additional shipping charges may be required to resend the order. Original shipping charges are nonrefundable.

Damaged Orders

Please contact us promptly if your order arrives damaged.

Include your order number and clear photographs of:

  • The shipping box

  • The packing materials

  • The damaged product

Please keep the product and all original packaging until we’ve reviewed the issue and provided the next step.

Questions?

For shipping questions or time-sensitive orders, please contact us before placing your order.

Zodica Perfumery
3003 Perry Street
Madison, Wisconsin 53713
hello@zodicaperfumery.com
608-424-2222

Pickup Option:

All pickup orders are held at our main location located at 3003 Perry St, Madison, WI 53713. Hours are Monday through Friday, 8am to 4:30pm.

If you prefer to pick up at our retail store, please contact us at hello@zodicaperfumery.com. This will cause a delay as it will be dependent on when our staff will be transporting items between locations. Store hours are Thursday and Friday, 12pm to 6pm, Saturday 10am to 6pm, Sunday 12pm-5pm.