Policy
You can return or exchange any item once received within 30 days, provided it is unused, unopened, in sellable condition and wasn’t purchased with a sale price or coupon code.

Do not ship product to us without first contacting customer service and following the steps listed in our email response. Failure to do so may result in your return or exchange not being accepted and any return shipments will be disposed and not returned to you.

Returns and exchanges are accepted within 30 days after purchase from ZodicaPerfumery.com only. Items purchased from a Zodica retail partner will not be accepted. Samples & free gifts with purchase are not returnable. We cannot accept returns from outside of the US. 

For Returns:
Once your order is received, your refund (minus shipping costs) will be processed and automatically applied to your credit card within 2 business days. Depending on your credit card company, it may take up to 14 business days after your credit is applied for it to post to your account. For Returns, please contact hello@zodicaperfumery.com.

For Exchanges:
Once your order is received, your exchange will be processed. Shipping cost is not included. You will receive an email with updated tracking information for your new products. For Exchanges, please contact hello@zodicaperfumery.com.

Shipping Policy:

Zodica Perfumery is not responsible for the loss or damage to items that occurs after delivery by the carrier to you, such as lobby or porch theft. We are also not responsible for mis-delivered packages due to addresses entered incorrectly. We kindly ask you to check the order confirmation email and make sure everything is entered correctly.

Pickup Option:

All pickup orders are held at our main location located at 3003 Perry St, Madison, WI 53713. Hours are Monday through Friday, 8am to 4:30pm.

If you prefer to pick up at our retail store, please contact us at hello@zodicaperfumery.com. This will cause a delay as it will be dependent on when our staff will be transporting items between locations. Store hours are Wednesday through Friday, 12pm to 6pm, Saturday 10am to 6pm, and Sunday 12pm to 4pm.