Refund policy

Policy
You can return or exchange any item once received within 30 days, provided it is unused, unopened, in the original packaging, in sellable condition, is not a final sale item, and wasn’t purchased with a sale price or coupon code. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Do not ship product to us without first contacting customer service and following the steps listed in our email response. Failure to do so may result in your return or exchange not being accepted and any return shipments will be disposed and not returned to you.

Returns and exchanges are accepted within 30 days after purchase from ZodicaPerfumery.com only. Proof of purchase is required. Items purchased from a Zodica retail partner will not be accepted. Samples & free gifts with purchase are not returnable. We cannot accept returns from outside of the US. 

For Returns:
Once your order is received, your refund (minus shipping costs) will be processed and automatically applied to your original form of payment payment within 2 business days. Depending on your payment processing company, it may take up to 14 business days after your credit is applied for it to post to your account. For Returns, please contact hello@zodicaperfumery.com.

For Exchanges:
Once your order is received, your exchange will be processed. Shipping cost is not included. You will receive an email with updated tracking information for your new products. For Exchanges, please contact hello@zodicaperfumery.com.